As of today, Arcade's toolkits are moving to closed-source.
Toolkit source code remains available upon request for our paying
customers. The history of this repository contains the toolkits as of
their most recent publication under their previous license terms.
This PR adds a new toolkit for integrating with Zendesk Help Center and
ticketing system.
Features
- Search Articles: Search Help Center knowledge base with filters for
text, categories, labels, and dates
- List Tickets: Retrieve all open support tickets
- Get Comments: Retrieve all comments for a specific ticket to
understand the context
- Add Comments: Add public or internal comments to existing tickets
- Solve Tickets: Mark tickets as solved with optional internal
resolution comments
Testing & Quality
- Comprehensive test suite
- Evaluation scripts for real-world testing
- All tests passing (make test)
- Code quality checks passing (make check)
- All evals passing
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Co-authored-by: “lgesuellip” <“lgesuellipinto@uade.edu.ar”>
Co-authored-by: lgesuellip <102637283+lgesuellip@users.noreply.github.com>
Co-authored-by: “lgesuellip” <lgesuellipinto@uade.edu.ar>
