This PR adds a new toolkit for integrating with Zendesk Help Center and
ticketing system.
Features
- Search Articles: Search Help Center knowledge base with filters for
text, categories, labels, and dates
- List Tickets: Retrieve all open support tickets
- Get Comments: Retrieve all comments for a specific ticket to
understand the context
- Add Comments: Add public or internal comments to existing tickets
- Solve Tickets: Mark tickets as solved with optional internal
resolution comments
Testing & Quality
- Comprehensive test suite
- Evaluation scripts for real-world testing
- All tests passing (make test)
- Code quality checks passing (make check)
- All evals passing
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Co-authored-by: “lgesuellip” <“lgesuellipinto@uade.edu.ar”>
Co-authored-by: lgesuellip <102637283+lgesuellip@users.noreply.github.com>
Co-authored-by: “lgesuellip” <lgesuellipinto@uade.edu.ar>
