{ "name": "FetchTicketDetails", "fully_qualified_name": "FreshserviceApi.FetchTicketDetails@0.2.0", "description": "Retrieve details of a FreshService ticket using its ID.\n\nUse this tool to obtain detailed information about a specific ticket in FreshService by providing the ticket ID.", "toolkit": { "name": "ArcadeFreshserviceApi", "description": null, "version": "0.2.0" }, "input": { "parameters": [ { "name": "ticket_id", "required": true, "description": "ID of the Freshservice ticket to be retrieved.", "value_schema": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "ID of the ticket to be fetched" }, "inferrable": true, "http_endpoint_parameter_name": "ticket_id" }, { "name": "include_fields_in_ticket_response", "required": false, "description": "Specify fields to include in the ticket response, such as 'stats', 'requester', 'conversations', etc.", "value_schema": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Query param to include certain fields in response. E.g. '?include=stats' Will return the ticket\u2019s closed_at, resolved_at and first_responded_at time. '?include=requester' Will return the requester's email, id, mobile, name, and phone. Supported options - [conversations, requester, problem, stats, assets, change, related_tickets]" }, "inferrable": true, "http_endpoint_parameter_name": "include" } ] }, "output": { "description": "Response from the API endpoint 'get-ticket'.", "available_modes": [ "value", "error", "null" ], "value_schema": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": null } }, "requirements": { "authorization": null, "secrets": [ { "key": "FRESHSERVICE_SUBDOMAIN" }, { "key": "FRESHSERVICE_API_KEY" } ], "metadata": null }, "deprecation_message": null, "metadata": { "object_type": "api_wrapper_tool", "version": "1.1.0", "description": "Tools that enable LLMs to interact directly with the Freshservice API." }, "http_endpoint": { "metadata": { "object_type": "http_endpoint", "version": "1.2.0", "description": "" }, "url": "https://{freshservice_subdomain}.freshservice.com/api/v2/tickets/{ticket_id}", "http_method": "GET", "headers": {}, "parameters": [ { "name": "include", "tool_parameter_name": "include_fields_in_ticket_response", "description": "Query param to include certain fields in response. E.g. '?include=stats' Will return the ticket\u2019s closed_at, resolved_at and first_responded_at time. '?include=requester' Will return the requester's email, id, mobile, name, and phone. Supported options - [conversations, requester, problem, stats, assets, change, related_tickets]", "value_schema": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Query param to include certain fields in response. E.g. '?include=stats' Will return the ticket\u2019s closed_at, resolved_at and first_responded_at time. '?include=requester' Will return the requester's email, id, mobile, name, and phone. Supported options - [conversations, requester, problem, stats, assets, change, related_tickets]" }, "accepted_as": "query", "required": false, "deprecated": false, "default": null, "documentation_urls": [] }, { "name": "ticket_id", "tool_parameter_name": "ticket_id", "description": "ID of the ticket to be fetched", "value_schema": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "ID of the ticket to be fetched" }, "accepted_as": "path", "required": true, "deprecated": false, "default": null, "documentation_urls": [] } ], "documentation_urls": [], "secrets": [ { "arcade_key": "FRESHSERVICE_SUBDOMAIN", "parameter_name": "freshservice_subdomain", "accepted_as": "path", "formatted_value": null, "description": "", "is_auth_token": false }, { "arcade_key": "FRESHSERVICE_API_KEY", "parameter_name": "username", "accepted_as": "basic_auth_username", "formatted_value": null, "description": "", "is_auth_token": false } ], "request_body_spec": null, "use_request_body_schema_mode": false, "validate_request_body_schema": false } }