{ "name": "CreateFreshserviceTicket", "fully_qualified_name": "FreshserviceApi.CreateFreshserviceTicket@1.0.0", "description": "Create a new support ticket in Freshservice.\n\nUse this tool to generate a new support ticket in Freshservice, which is useful for tracking and managing customer support issues.", "toolkit": { "name": "ArcadeFreshserviceApi", "description": null, "version": "1.0.0" }, "input": { "parameters": [ { "name": "ticket_details", "required": true, "description": "JSON object with details for the Freshservice ticket, including subject, priority, requester_id, email fields, etc.", "value_schema": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": { "cc_emails": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "Email addresses added in the 'cc' field of the incoming ticket email" }, "fwd_emails": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "Email addresses added while forwarding a ticket" }, "reply_cc_emails": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "Email addresses added while replying to a ticket" }, "fr_escalated": { "val_type": "boolean", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Set to 'true' if the ticket has been escalated as a result of the first response time being breached" }, "spam": { "val_type": "boolean", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Set to 'true' if the ticket has been marked as spam" }, "priority": { "val_type": "number", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Priority of the Freshservice Ticket. Low -> 1. Medium -> 2. High -> 3. Urgent -> 4." }, "requester_id": { "val_type": "number", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "User ID of the requester." }, "source": { "val_type": "number", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "The channel through which the ticket was created. Email -> 1 Portal -> 2 Phone -> 3 Chat -> 4 Feedback widget -> 5 Yammer -> 6 AWS Cloudwatch -> 7 Pagerduty -> 8 Walkup -> 9 Slack -> 10" }, "status": { "val_type": "number", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Status of the Ticket. Open -> 2 Pending -> 3 Resolved -> 4 Closed -> 5" }, "subject": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Subject of the Ticket" }, "id": { "val_type": "number", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Unique ID of the ticket" }, "type": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Helps categorize the ticket according to the different kinds of issues your support team deals with. [Support for only type \u2018incident\u2019 as of now]" }, "due_by": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp that denotes when the ticket is due to be resolved" }, "fr_due_by": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp that denotes when the first response is due" }, "is_escalated": { "val_type": "boolean", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": null }, "description": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": null }, "description_text": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Content of the ticket in plain text" }, "custom_fields": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Key value pairs containing the names and values of custom fields" }, "created_at": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp at which the ticket was created" }, "updated_at": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp at which the ticket was last updated" }, "tags": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "Tags that have been associated with the ticket" }, "attachments": { "val_type": "array", "inner_val_type": "json", "enum": null, "properties": null, "inner_properties": { "id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Auto increment value" }, "content_type": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": null }, "size": { "val_type": "number", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Size of the attached file" }, "name": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Name of the attachment" }, "attachment_url": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "URL of the attachment" } }, "description": "Ticket attachments. The total size of these attachments cannot exceed 15MB" } }, "inner_properties": null, "description": "details of the Freshservice Ticket to be created" }, "inferrable": true, "http_endpoint_parameter_name": "requestBody" } ] }, "output": { "description": "Response from the API endpoint 'create-ticket'.", "available_modes": [ "value", "error", "null" ], "value_schema": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": null } }, "requirements": { "authorization": null, "secrets": [ { "key": "FRESHSERVICE_SUBDOMAIN" }, { "key": "FRESHSERVICE_API_KEY" } ], "metadata": null }, "deprecation_message": null, "metadata": { "object_type": "api_wrapper_tool", "version": "1.1.0", "description": "Tools that enable LLMs to interact directly with the Freshservice API." }, "http_endpoint": { "metadata": { "object_type": "http_endpoint", "version": "1.2.0", "description": "" }, "url": "https://{freshservice_subdomain}.freshservice.com/api/v2/tickets", "http_method": "POST", "headers": {}, "parameters": [ { "name": "requestBody", "tool_parameter_name": "ticket_details", "description": "details of the Freshservice Ticket to be created", "value_schema": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": { "cc_emails": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "Email addresses added in the 'cc' field of the incoming ticket email" }, "fwd_emails": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "Email addresses added while forwarding a ticket" }, "reply_cc_emails": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "Email addresses added while replying to a ticket" }, "fr_escalated": { "val_type": "boolean", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Set to 'true' if the ticket has been escalated as a result of the first response time being breached" }, "spam": { "val_type": "boolean", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Set to 'true' if the ticket has been marked as spam" }, "priority": { "val_type": "number", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Priority of the Freshservice Ticket. Low -> 1. Medium -> 2. High -> 3. Urgent -> 4." }, "requester_id": { "val_type": "number", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "User ID of the requester." }, "source": { "val_type": "number", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "The channel through which the ticket was created. Email -> 1 Portal -> 2 Phone -> 3 Chat -> 4 Feedback widget -> 5 Yammer -> 6 AWS Cloudwatch -> 7 Pagerduty -> 8 Walkup -> 9 Slack -> 10" }, "status": { "val_type": "number", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Status of the Ticket. Open -> 2 Pending -> 3 Resolved -> 4 Closed -> 5" }, "subject": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Subject of the Ticket" }, "id": { "val_type": "number", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Unique ID of the ticket" }, "type": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Helps categorize the ticket according to the different kinds of issues your support team deals with. [Support for only type \u2018incident\u2019 as of now]" }, "due_by": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp that denotes when the ticket is due to be resolved" }, "fr_due_by": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp that denotes when the first response is due" }, "is_escalated": { "val_type": "boolean", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": null }, "description": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": null }, "description_text": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Content of the ticket in plain text" }, "custom_fields": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Key value pairs containing the names and values of custom fields" }, "created_at": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp at which the ticket was created" }, "updated_at": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp at which the ticket was last updated" }, "tags": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "Tags that have been associated with the ticket" }, "attachments": { "val_type": "array", "inner_val_type": "json", "enum": null, "properties": null, "inner_properties": { "id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Auto increment value" }, "content_type": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": null }, "size": { "val_type": "number", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Size of the attached file" }, "name": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Name of the attachment" }, "attachment_url": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "URL of the attachment" } }, "description": "Ticket attachments. The total size of these attachments cannot exceed 15MB" } }, "inner_properties": null, "description": "details of the Freshservice Ticket to be created" }, "accepted_as": "body", "required": true, "deprecated": false, "default": null, "documentation_urls": [] } ], "documentation_urls": [], "secrets": [ { "arcade_key": "FRESHSERVICE_SUBDOMAIN", "parameter_name": "freshservice_subdomain", "accepted_as": "path", "formatted_value": null, "description": "", "is_auth_token": false }, { "arcade_key": "FRESHSERVICE_API_KEY", "parameter_name": "username", "accepted_as": "basic_auth_username", "formatted_value": null, "description": "", "is_auth_token": false } ], "request_body_spec": "{\n \"description\": \"details of the Freshservice Ticket to be created\",\n \"content\": {\n \"application/json\": {\n \"schema\": {\n \"type\": \"object\",\n \"properties\": {\n \"cc_emails\": {\n \"type\": \"array\",\n \"description\": \"Email addresses added in the 'cc' field of the incoming ticket email\",\n \"example\": [\n \"andrea@freshservice.com\",\n \"john.doe@freshservice.com\"\n ],\n \"items\": {\n \"type\": \"string\"\n }\n },\n \"fwd_emails\": {\n \"type\": \"array\",\n \"description\": \"Email addresses added while forwarding a ticket\",\n \"example\": [\n \"andrea@freshservice.com\",\n \"john.doe@freshservice.com\"\n ],\n \"items\": {\n \"type\": \"string\"\n }\n },\n \"reply_cc_emails\": {\n \"type\": \"array\",\n \"description\": \"Email addresses added while replying to a ticket\",\n \"example\": [\n \"andrea@freshservice.com\",\n \"john.doe@freshservice.com\"\n ],\n \"items\": {\n \"type\": \"string\"\n }\n },\n \"fr_escalated\": {\n \"type\": \"boolean\",\n \"description\": \"Set to 'true' if the ticket has been escalated as a result of the first response time being breached\",\n \"readOnly\": true,\n \"example\": true\n },\n \"spam\": {\n \"type\": \"boolean\",\n \"description\": \"Set to 'true' if the ticket has been marked as spam\",\n \"readOnly\": true,\n \"example\": true\n },\n \"priority\": {\n \"type\": \"number\",\n \"description\": \"Priority of the Freshservice Ticket. Low -> 1. Medium -> 2. High -> 3. Urgent -> 4.\",\n \"example\": 2.0\n },\n \"requester_id\": {\n \"type\": \"number\",\n \"description\": \"User ID of the requester.\",\n \"example\": 1400023894234\n },\n \"source\": {\n \"type\": \"number\",\n \"description\": \"The channel through which the ticket was created. Email -> 1 Portal -> 2 Phone -> 3 Chat -> 4 Feedback widget -> 5 Yammer -> 6 AWS Cloudwatch -> 7 Pagerduty -> 8 Walkup -> 9 Slack -> 10\",\n \"example\": 1.0\n },\n \"status\": {\n \"type\": \"number\",\n \"description\": \"Status of the Ticket. Open -> 2 Pending -> 3 Resolved -> 4 Closed -> 5\",\n \"example\": 2.0\n },\n \"subject\": {\n \"type\": \"string\",\n \"description\": \"Subject of the Ticket\",\n \"example\": \"Printer not connected\\\"\"\n },\n \"id\": {\n \"type\": \"number\",\n \"description\": \"Unique ID of the ticket\",\n \"readOnly\": true,\n \"example\": 14000239432\n },\n \"type\": {\n \"type\": \"string\",\n \"description\": \"Helps categorize the ticket according to the different kinds of issues your support team deals with. [Support for only type \\u2018incident\\u2019 as of now]\",\n \"example\": \"Incident\"\n },\n \"due_by\": {\n \"type\": \"string\",\n \"description\": \"Timestamp that denotes when the ticket is due to be resolved\",\n \"format\": \"date_time\",\n \"example\": \"2021-11-22T16:58:45Z\"\n },\n \"fr_due_by\": {\n \"type\": \"string\",\n \"description\": \"Timestamp that denotes when the first response is due\",\n \"format\": \"date_time\",\n \"example\": \"2021-11-22T16:58:45Z\"\n },\n \"is_escalated\": {\n \"type\": \"boolean\",\n \"example\": true\n },\n \"description\": {\n \"type\": \"string\",\n \"example\": \"
How do I connect printer?
\"\n },\n \"description_text\": {\n \"type\": \"string\",\n \"description\": \"Content of the ticket in plain text\",\n \"example\": \"How do I connect printer?\"\n },\n \"custom_fields\": {\n \"type\": \"object\",\n \"additionalProperties\": {\n \"type\": \"string\"\n },\n \"description\": \"Key value pairs containing the names and values of custom fields\",\n \"example\": {\n \"choice\": \"First Choice\",\n \"employee_id\": \"E1234\"\n }\n },\n \"created_at\": {\n \"type\": \"string\",\n \"description\": \"Timestamp at which the ticket was created\",\n \"format\": \"date_time\",\n \"readOnly\": true,\n \"example\": \"2021-11-22T16:58:45Z\"\n },\n \"updated_at\": {\n \"type\": \"string\",\n \"description\": \"Timestamp at which the ticket was last updated\",\n \"format\": \"date_time\",\n \"readOnly\": true,\n \"example\": \"2021-11-22T16:58:45Z\"\n },\n \"tags\": {\n \"type\": \"array\",\n \"description\": \"Tags that have been associated with the ticket\",\n \"example\": [\n \"Hardware\",\n \"Network\",\n \"VPN\"\n ],\n \"items\": {\n \"type\": \"string\"\n }\n },\n \"attachments\": {\n \"type\": \"array\",\n \"description\": \"Ticket attachments. The total size of these attachments cannot exceed 15MB\",\n \"example\": [\n {\n \"id\": 14000884384,\n \"content_type\": \"application/pdf\",\n \"size\": 1024,\n \"name\": \"doc1.pdf\",\n \"attachment_url\": \"https://s3.amazonaws.com/fs/doc1.pdf\"\n }\n ],\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"id\": {\n \"type\": \"integer\",\n \"description\": \"Auto increment value\",\n \"format\": \"int64\",\n \"readOnly\": true,\n \"example\": 14000884384\n },\n \"content_type\": {\n \"type\": \"string\",\n \"example\": \"application/pdf\"\n },\n \"size\": {\n \"type\": \"number\",\n \"description\": \"Size of the attached file\",\n \"readOnly\": true,\n \"example\": 1024.0\n },\n \"name\": {\n \"type\": \"string\",\n \"description\": \"Name of the attachment\",\n \"example\": \"doc1.pdf\"\n },\n \"attachment_url\": {\n \"type\": \"string\",\n \"description\": \"URL of the attachment\",\n \"example\": \"https://s3.amazonaws.com/fs/doc1.pdf\"\n }\n }\n }\n }\n }\n }\n }\n },\n \"required\": true\n}", "use_request_body_schema_mode": true, "validate_request_body_schema": true } }