{
  "name": "CreateNewProblemInFreshservice",
  "fully_qualified_name": "FreshserviceApi.CreateNewProblemInFreshservice@0.2.0",
  "description": "Create a new problem in Freshservice.\n\nUse this tool to create a new problem in Freshservice. It should be called when there is a need to document or track a new issue that requires resolution.",
  "toolkit": {
    "name": "ArcadeFreshserviceApi",
    "description": null,
    "version": "0.2.0"
  },
  "input": {
    "parameters": [
      {
        "name": "problem_details",
        "required": true,
        "description": "JSON object containing details of the problem, including identifiers, priority, impact, status, subject, timestamps, category, known errors, assets, attachments, custom and analysis fields.",
        "value_schema": {
          "val_type": "json",
          "inner_val_type": null,
          "enum": null,
          "properties": {
            "id": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Unique identifier of the Problem"
            },
            "agent_id": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Unique identifier of the agent to whom the Problem is assigned"
            },
            "requester_id": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Unique identifier of the user who raised the Problem"
            },
            "group_id": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Unique identifier of the agent group to which the Problem is assigned"
            },
            "priority": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": [
                "1",
                "2",
                "3",
                "4"
              ],
              "properties": null,
              "inner_properties": null,
              "description": "Priority of the Problem 1-Low, 2-Medium, 3-High, 4-Urgent"
            },
            "impact": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": [
                "1",
                "2",
                "3"
              ],
              "properties": null,
              "inner_properties": null,
              "description": "Impact of the Problem 1-Low, 2-Medium, 3-High"
            },
            "status": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Status identifier of the Problem. Open -> 1, Change Requested -> 2, Closed -> 3"
            },
            "subject": {
              "val_type": "string",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Subject of the Problem"
            },
            "due_by": {
              "val_type": "string",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Timestamp at which Problem's resolution is due"
            },
            "department_id": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Unique ID of the department initiating the Problem"
            },
            "category": {
              "val_type": "string",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Category of the Problem"
            },
            "sub_category": {
              "val_type": "string",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Sub-category of the Problem"
            },
            "item_category": {
              "val_type": "string",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Item of the Problem"
            },
            "known_error": {
              "val_type": "boolean",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "true if the Problem is a known error, false otherwise"
            },
            "created_at": {
              "val_type": "string",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Timestamp at which Problem was created"
            },
            "updated_at": {
              "val_type": "string",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Timestamp at which Problem was last updated"
            },
            "assets": {
              "val_type": "array",
              "inner_val_type": "json",
              "enum": null,
              "properties": null,
              "inner_properties": {
                "id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "id of the asset"
                },
                "display_id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "display id of the asset that is used for all operations"
                },
                "name": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Display Name of the Asset"
                },
                "description": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Description of the asset"
                },
                "asset_type_id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Id of the asset type."
                },
                "impact": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": [
                    "low",
                    "medium",
                    "high"
                  ],
                  "properties": null,
                  "inner_properties": null,
                  "description": "Impact of the asset (accepted values 'high' 'medium' 'low')"
                },
                "author_type": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Asset created by source"
                },
                "usage_type": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": [
                    "permanent",
                    "loaner"
                  ],
                  "properties": null,
                  "inner_properties": null,
                  "description": "Usage type of the asset  (accepted values are 'permanent' & 'loaner')"
                },
                "asset_tag": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Asset tag of the asset"
                },
                "user_id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Used by of the asset"
                },
                "department_id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Department of the asset"
                },
                "location_id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Location of the asset"
                },
                "agent_id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Managed by of the asset"
                },
                "group_id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Managed by group of the asset"
                },
                "assigned_on": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Date and time when the asset was assigned"
                },
                "created_at": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Timestamp at which the asset was created"
                },
                "updated_at": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Timestamp at which the asset was last modified"
                },
                "type_fields": {
                  "val_type": "json",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Fields specific to every asset type (Every asset will have default base fields and type specific fields)"
                }
              },
              "description": "Assets associated with the Ticket"
            },
            "attachments": {
              "val_type": "array",
              "inner_val_type": "string",
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "URLs of attachments attached to the Problem request"
            },
            "custom_fields": {
              "val_type": "json",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Key value pairs containing the names and values of custom fields"
            },
            "analysis_fields": {
              "val_type": "json",
              "inner_val_type": null,
              "enum": null,
              "properties": {
                "problem_cause": {
                  "val_type": "json",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": {
                    "description": {
                      "val_type": "string",
                      "inner_val_type": null,
                      "enum": null,
                      "properties": null,
                      "inner_properties": null,
                      "description": "Cause of the Problem"
                    },
                    "attachments": {
                      "val_type": "array",
                      "inner_val_type": "string",
                      "enum": null,
                      "properties": null,
                      "inner_properties": null,
                      "description": "URLs of attachments attached for Problem Cause"
                    }
                  },
                  "inner_properties": null,
                  "description": null
                },
                "problem_symptoms": {
                  "val_type": "json",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": {
                    "description": {
                      "val_type": "string",
                      "inner_val_type": null,
                      "enum": null,
                      "properties": null,
                      "inner_properties": null,
                      "description": "Symptoms of the Problem"
                    },
                    "attachments": {
                      "val_type": "array",
                      "inner_val_type": "string",
                      "enum": null,
                      "properties": null,
                      "inner_properties": null,
                      "description": "URLs of attachments attached for Problem Symptom"
                    }
                  },
                  "inner_properties": null,
                  "description": null
                },
                "problem_impact": {
                  "val_type": "json",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": {
                    "description": {
                      "val_type": "string",
                      "inner_val_type": null,
                      "enum": null,
                      "properties": null,
                      "inner_properties": null,
                      "description": "Impact of the Problem"
                    },
                    "attachments": {
                      "val_type": "array",
                      "inner_val_type": "string",
                      "enum": null,
                      "properties": null,
                      "inner_properties": null,
                      "description": "URLs of attachments attached for Problem Impact"
                    }
                  },
                  "inner_properties": null,
                  "description": null
                }
              },
              "inner_properties": null,
              "description": null
            }
          },
          "inner_properties": null,
          "description": "Details of the Problem"
        },
        "inferrable": true,
        "http_endpoint_parameter_name": "requestBody"
      }
    ]
  },
  "output": {
    "description": "Response from the API endpoint 'create-problem'.",
    "available_modes": [
      "value",
      "error",
      "null"
    ],
    "value_schema": {
      "val_type": "json",
      "inner_val_type": null,
      "enum": null,
      "properties": null,
      "inner_properties": null,
      "description": null
    }
  },
  "requirements": {
    "authorization": null,
    "secrets": [
      {
        "key": "FRESHSERVICE_SUBDOMAIN"
      },
      {
        "key": "FRESHSERVICE_API_KEY"
      }
    ],
    "metadata": null
  },
  "deprecation_message": null,
  "metadata": {
    "object_type": "api_wrapper_tool",
    "version": "1.1.0",
    "description": "Tools that enable LLMs to interact directly with the Freshservice API."
  },
  "http_endpoint": {
    "metadata": {
      "object_type": "http_endpoint",
      "version": "1.2.0",
      "description": ""
    },
    "url": "https://{freshservice_subdomain}.freshservice.com/api/v2/problems",
    "http_method": "POST",
    "headers": {},
    "parameters": [
      {
        "name": "requestBody",
        "tool_parameter_name": "problem_details",
        "description": "Details of the Problem",
        "value_schema": {
          "val_type": "json",
          "inner_val_type": null,
          "enum": null,
          "properties": {
            "id": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Unique identifier of the Problem"
            },
            "agent_id": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Unique identifier of the agent to whom the Problem is assigned"
            },
            "requester_id": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Unique identifier of the user who raised the Problem"
            },
            "group_id": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Unique identifier of the agent group to which the Problem is assigned"
            },
            "priority": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": [
                "1",
                "2",
                "3",
                "4"
              ],
              "properties": null,
              "inner_properties": null,
              "description": "Priority of the Problem 1-Low, 2-Medium, 3-High, 4-Urgent"
            },
            "impact": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": [
                "1",
                "2",
                "3"
              ],
              "properties": null,
              "inner_properties": null,
              "description": "Impact of the Problem 1-Low, 2-Medium, 3-High"
            },
            "status": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Status identifier of the Problem. Open -> 1, Change Requested -> 2, Closed -> 3"
            },
            "subject": {
              "val_type": "string",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Subject of the Problem"
            },
            "due_by": {
              "val_type": "string",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Timestamp at which Problem's resolution is due"
            },
            "department_id": {
              "val_type": "integer",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Unique ID of the department initiating the Problem"
            },
            "category": {
              "val_type": "string",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Category of the Problem"
            },
            "sub_category": {
              "val_type": "string",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Sub-category of the Problem"
            },
            "item_category": {
              "val_type": "string",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Item of the Problem"
            },
            "known_error": {
              "val_type": "boolean",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "true if the Problem is a known error, false otherwise"
            },
            "created_at": {
              "val_type": "string",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Timestamp at which Problem was created"
            },
            "updated_at": {
              "val_type": "string",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Timestamp at which Problem was last updated"
            },
            "assets": {
              "val_type": "array",
              "inner_val_type": "json",
              "enum": null,
              "properties": null,
              "inner_properties": {
                "id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "id of the asset"
                },
                "display_id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "display id of the asset that is used for all operations"
                },
                "name": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Display Name of the Asset"
                },
                "description": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Description of the asset"
                },
                "asset_type_id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Id of the asset type."
                },
                "impact": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": [
                    "low",
                    "medium",
                    "high"
                  ],
                  "properties": null,
                  "inner_properties": null,
                  "description": "Impact of the asset (accepted values 'high' 'medium' 'low')"
                },
                "author_type": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Asset created by source"
                },
                "usage_type": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": [
                    "permanent",
                    "loaner"
                  ],
                  "properties": null,
                  "inner_properties": null,
                  "description": "Usage type of the asset  (accepted values are 'permanent' & 'loaner')"
                },
                "asset_tag": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Asset tag of the asset"
                },
                "user_id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Used by of the asset"
                },
                "department_id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Department of the asset"
                },
                "location_id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Location of the asset"
                },
                "agent_id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Managed by of the asset"
                },
                "group_id": {
                  "val_type": "integer",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Managed by group of the asset"
                },
                "assigned_on": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Date and time when the asset was assigned"
                },
                "created_at": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Timestamp at which the asset was created"
                },
                "updated_at": {
                  "val_type": "string",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Timestamp at which the asset was last modified"
                },
                "type_fields": {
                  "val_type": "json",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": null,
                  "inner_properties": null,
                  "description": "Fields specific to every asset type (Every asset will have default base fields and type specific fields)"
                }
              },
              "description": "Assets associated with the Ticket"
            },
            "attachments": {
              "val_type": "array",
              "inner_val_type": "string",
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "URLs of attachments attached to the Problem request"
            },
            "custom_fields": {
              "val_type": "json",
              "inner_val_type": null,
              "enum": null,
              "properties": null,
              "inner_properties": null,
              "description": "Key value pairs containing the names and values of custom fields"
            },
            "analysis_fields": {
              "val_type": "json",
              "inner_val_type": null,
              "enum": null,
              "properties": {
                "problem_cause": {
                  "val_type": "json",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": {
                    "description": {
                      "val_type": "string",
                      "inner_val_type": null,
                      "enum": null,
                      "properties": null,
                      "inner_properties": null,
                      "description": "Cause of the Problem"
                    },
                    "attachments": {
                      "val_type": "array",
                      "inner_val_type": "string",
                      "enum": null,
                      "properties": null,
                      "inner_properties": null,
                      "description": "URLs of attachments attached for Problem Cause"
                    }
                  },
                  "inner_properties": null,
                  "description": null
                },
                "problem_symptoms": {
                  "val_type": "json",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": {
                    "description": {
                      "val_type": "string",
                      "inner_val_type": null,
                      "enum": null,
                      "properties": null,
                      "inner_properties": null,
                      "description": "Symptoms of the Problem"
                    },
                    "attachments": {
                      "val_type": "array",
                      "inner_val_type": "string",
                      "enum": null,
                      "properties": null,
                      "inner_properties": null,
                      "description": "URLs of attachments attached for Problem Symptom"
                    }
                  },
                  "inner_properties": null,
                  "description": null
                },
                "problem_impact": {
                  "val_type": "json",
                  "inner_val_type": null,
                  "enum": null,
                  "properties": {
                    "description": {
                      "val_type": "string",
                      "inner_val_type": null,
                      "enum": null,
                      "properties": null,
                      "inner_properties": null,
                      "description": "Impact of the Problem"
                    },
                    "attachments": {
                      "val_type": "array",
                      "inner_val_type": "string",
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            }
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      }
    ],
    "documentation_urls": [],
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        "arcade_key": "FRESHSERVICE_SUBDOMAIN",
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}