{ "name": "CreateProblemInFreshservice", "fully_qualified_name": "FreshserviceApi.CreateProblemInFreshservice@1.0.0", "description": "Create a new problem in Freshservice.\n\nUse this tool to create a new problem in Freshservice, which helps track and resolve issues effectively. Call this when there's a need to log an issue for better incident management.", "toolkit": { "name": "ArcadeFreshserviceApi", "description": null, "version": "1.0.0" }, "input": { "parameters": [ { "name": "problem_details", "required": true, "description": "JSON with details for creating a problem in Freshservice, including IDs, priority, impact, status, subject, timestamps, assets, attachments, and custom fields.", "value_schema": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": { "id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Unique identifier of the Problem" }, "agent_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Unique identifier of the agent to whom the Problem is assigned" }, "requester_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Unique identifier of the user who raised the Problem" }, "group_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Unique identifier of the agent group to which the Problem is assigned" }, "priority": { "val_type": "integer", "inner_val_type": null, "enum": [ "1", "2", "3", "4" ], "properties": null, "inner_properties": null, "description": "Priority of the Problem 1-Low, 2-Medium, 3-High, 4-Urgent" }, "impact": { "val_type": "integer", "inner_val_type": null, "enum": [ "1", "2", "3" ], "properties": null, "inner_properties": null, "description": "Impact of the Problem 1-Low, 2-Medium, 3-High" }, "status": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Status identifier of the Problem. Open -> 1, Change Requested -> 2, Closed -> 3" }, "subject": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Subject of the Problem" }, "due_by": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp at which Problem's resolution is due" }, "department_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Unique ID of the department initiating the Problem" }, "category": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Category of the Problem" }, "sub_category": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Sub-category of the Problem" }, "item_category": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Item of the Problem" }, "known_error": { "val_type": "boolean", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "true if the Problem is a known error, false otherwise" }, "created_at": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp at which Problem was created" }, "updated_at": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp at which Problem was last updated" }, "assets": { "val_type": "array", "inner_val_type": "json", "enum": null, "properties": null, "inner_properties": { "id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "id of the asset" }, "display_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "display id of the asset that is used for all operations" }, "name": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Display Name of the Asset" }, "description": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Description of the asset" }, "asset_type_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Id of the asset type." }, "impact": { "val_type": "string", "inner_val_type": null, "enum": [ "low", "medium", "high" ], "properties": null, "inner_properties": null, "description": "Impact of the asset (accepted values 'high' 'medium' 'low')" }, "author_type": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Asset created by source" }, "usage_type": { "val_type": "string", "inner_val_type": null, "enum": [ "permanent", "loaner" ], "properties": null, "inner_properties": null, "description": "Usage type of the asset (accepted values are 'permanent' & 'loaner')" }, "asset_tag": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Asset tag of the asset" }, "user_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Used by of the asset" }, "department_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Department of the asset" }, "location_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Location of the asset" }, "agent_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Managed by of the asset" }, "group_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Managed by group of the asset" }, "assigned_on": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Date and time when the asset was assigned" }, "created_at": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp at which the asset was created" }, "updated_at": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp at which the asset was last modified" }, "type_fields": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Fields specific to every asset type (Every asset will have default base fields and type specific fields)" } }, "description": "Assets associated with the Ticket" }, "attachments": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "URLs of attachments attached to the Problem request" }, "custom_fields": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Key value pairs containing the names and values of custom fields" }, "analysis_fields": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": { "problem_cause": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": { "description": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Cause of the Problem" }, "attachments": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "URLs of attachments attached for Problem Cause" } }, "inner_properties": null, "description": null }, "problem_symptoms": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": { "description": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Symptoms of the Problem" }, "attachments": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "URLs of attachments attached for Problem Symptom" } }, "inner_properties": null, "description": null }, "problem_impact": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": { "description": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Impact of the Problem" }, "attachments": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "URLs of attachments attached for Problem Impact" } }, "inner_properties": null, "description": null } }, "inner_properties": null, "description": null } }, "inner_properties": null, "description": "Details of the Problem" }, "inferrable": true, "http_endpoint_parameter_name": "requestBody" } ] }, "output": { "description": "Response from the API endpoint 'create-problem'.", "available_modes": [ "value", "error", "null" ], "value_schema": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": null } }, "requirements": { "authorization": null, "secrets": null, "metadata": null }, "deprecation_message": null, "metadata": { "object_type": "api_wrapper_tool", "version": "1.1.0", "description": "Tools that enable LLMs to interact directly with the Freshservice API." }, "http_endpoint": { "metadata": { "object_type": "http_endpoint", "version": "1.2.0", "description": "" }, "url": "https://api.freshservice.com/api/v2/problems", "http_method": "POST", "headers": {}, "parameters": [ { "name": "requestBody", "tool_parameter_name": "problem_details", "description": "Details of the Problem", "value_schema": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": { "id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Unique identifier of the Problem" }, "agent_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Unique identifier of the agent to whom the Problem is assigned" }, "requester_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Unique identifier of the user who raised the Problem" }, "group_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Unique identifier of the agent group to which the Problem is assigned" }, "priority": { "val_type": "integer", "inner_val_type": null, "enum": [ "1", "2", "3", "4" ], "properties": null, "inner_properties": null, "description": "Priority of the Problem 1-Low, 2-Medium, 3-High, 4-Urgent" }, "impact": { "val_type": "integer", "inner_val_type": null, "enum": [ "1", "2", "3" ], "properties": null, "inner_properties": null, "description": "Impact of the Problem 1-Low, 2-Medium, 3-High" }, "status": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Status identifier of the Problem. Open -> 1, Change Requested -> 2, Closed -> 3" }, "subject": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Subject of the Problem" }, "due_by": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp at which Problem's resolution is due" }, "department_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Unique ID of the department initiating the Problem" }, "category": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Category of the Problem" }, "sub_category": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Sub-category of the Problem" }, "item_category": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Item of the Problem" }, "known_error": { "val_type": "boolean", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "true if the Problem is a known error, false otherwise" }, "created_at": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp at which Problem was created" }, "updated_at": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp at which Problem was last updated" }, "assets": { "val_type": "array", "inner_val_type": "json", "enum": null, "properties": null, "inner_properties": { "id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "id of the asset" }, "display_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "display id of the asset that is used for all operations" }, "name": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Display Name of the Asset" }, "description": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Description of the asset" }, "asset_type_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Id of the asset type." }, "impact": { "val_type": "string", "inner_val_type": null, "enum": [ "low", "medium", "high" ], "properties": null, "inner_properties": null, "description": "Impact of the asset (accepted values 'high' 'medium' 'low')" }, "author_type": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Asset created by source" }, "usage_type": { "val_type": "string", "inner_val_type": null, "enum": [ "permanent", "loaner" ], "properties": null, "inner_properties": null, "description": "Usage type of the asset (accepted values are 'permanent' & 'loaner')" }, "asset_tag": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Asset tag of the asset" }, "user_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Used by of the asset" }, "department_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Department of the asset" }, "location_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Location of the asset" }, "agent_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Managed by of the asset" }, "group_id": { "val_type": "integer", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Managed by group of the asset" }, "assigned_on": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Date and time when the asset was assigned" }, "created_at": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp at which the asset was created" }, "updated_at": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Timestamp at which the asset was last modified" }, "type_fields": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Fields specific to every asset type (Every asset will have default base fields and type specific fields)" } }, "description": "Assets associated with the Ticket" }, "attachments": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "URLs of attachments attached to the Problem request" }, "custom_fields": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Key value pairs containing the names and values of custom fields" }, "analysis_fields": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": { "problem_cause": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": { "description": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Cause of the Problem" }, "attachments": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "URLs of attachments attached for Problem Cause" } }, "inner_properties": null, "description": null }, "problem_symptoms": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": { "description": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Symptoms of the Problem" }, "attachments": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "URLs of attachments attached for Problem Symptom" } }, "inner_properties": null, "description": null }, "problem_impact": { "val_type": "json", "inner_val_type": null, "enum": null, "properties": { "description": { "val_type": "string", "inner_val_type": null, "enum": null, "properties": null, "inner_properties": null, "description": "Impact of the Problem" }, "attachments": { "val_type": "array", "inner_val_type": "string", "enum": null, "properties": null, "inner_properties": null, "description": "URLs of attachments attached for Problem Impact" } }, "inner_properties": null, "description": null } }, "inner_properties": null, "description": null } }, "inner_properties": null, "description": "Details of the Problem" }, "accepted_as": "body", "required": true, "deprecated": false, "default": null, "documentation_urls": [] } ], "documentation_urls": [], "secrets": [], "request_body_spec": "{\n \"description\": \"Details of the Problem\",\n \"content\": {\n \"application/json\": {\n \"schema\": {\n \"type\": \"object\",\n \"properties\": {\n \"id\": {\n \"type\": \"integer\",\n \"description\": \"Unique identifier of the Problem\",\n \"format\": \"int64\",\n \"readOnly\": true,\n \"example\": 1001\n },\n \"agent_id\": {\n \"type\": \"integer\",\n \"description\": \"Unique identifier of the agent to whom the Problem is assigned\",\n \"format\": \"int64\",\n \"example\": 34523423\n },\n \"requester_id\": {\n \"type\": \"integer\",\n \"description\": \"Unique identifier of the user who raised the Problem\",\n \"format\": \"int64\",\n \"example\": 193845793\n },\n \"group_id\": {\n \"type\": \"integer\",\n \"description\": \"Unique identifier of the agent group to which the Problem is assigned\",\n \"format\": \"int64\",\n \"example\": 12943209\n },\n \"priority\": {\n \"type\": \"integer\",\n \"description\": \"Priority of the Problem 1-Low, 2-Medium, 3-High, 4-Urgent\",\n \"format\": \"int64\",\n \"example\": 1,\n \"enum\": [\n 1,\n 2,\n 3,\n 4\n ]\n },\n \"impact\": {\n \"type\": \"integer\",\n \"description\": \"Impact of the Problem 1-Low, 2-Medium, 3-High\",\n \"format\": \"int64\",\n \"example\": 1,\n \"enum\": [\n 1,\n 2,\n 3\n ]\n },\n \"status\": {\n \"type\": \"integer\",\n \"description\": \"Status identifier of the Problem. Open -> 1, Change Requested -> 2, Closed -> 3\",\n \"format\": \"int32\",\n \"example\": 1\n },\n \"subject\": {\n \"type\": \"string\",\n \"description\": \"Subject of the Problem\",\n \"example\": \"Unable to reach email server\"\n },\n \"due_by\": {\n \"type\": \"string\",\n \"description\": \"Timestamp at which Problem's resolution is due\",\n \"format\": \"date-time\",\n \"readOnly\": true,\n \"example\": \"2021-06-25T07:16:00Z\"\n },\n \"department_id\": {\n \"type\": \"integer\",\n \"description\": \"Unique ID of the department initiating the Problem\",\n \"format\": \"int64\",\n \"example\": 14002384\n },\n \"category\": {\n \"type\": \"string\",\n \"description\": \"Category of the Problem\",\n \"example\": \"Customer Support\"\n },\n \"sub_category\": {\n \"type\": \"string\",\n \"description\": \"Sub-category of the Problem\",\n \"example\": \"Multi-DRM and Rights Management\"\n },\n \"item_category\": {\n \"type\": \"string\",\n \"description\": \"Item of the Problem\",\n \"example\": \"Media Manager\"\n },\n \"known_error\": {\n \"type\": \"boolean\",\n \"description\": \"true if the Problem is a known error, false otherwise\",\n \"example\": true\n },\n \"created_at\": {\n \"type\": \"string\",\n \"description\": \"Timestamp at which Problem was created\",\n \"format\": \"date-time\",\n \"readOnly\": true,\n \"example\": \"2021-10-12T15:01:27Z\"\n },\n \"updated_at\": {\n \"type\": \"string\",\n \"description\": \"Timestamp at which Problem was last updated\",\n \"format\": \"date-time\",\n \"readOnly\": true,\n \"example\": \"2021-10-12T15:01:27Z\"\n },\n \"assets\": {\n \"type\": \"array\",\n \"description\": \"Assets associated with the Ticket\",\n \"example\": [],\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"id of the asset\",\n \"format\": \"int64\",\n \"readOnly\": true,\n \"example\": 14000234324\n },\n \"display_id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"display id of the asset that is used for all operations\",\n \"format\": \"int64\",\n \"readOnly\": true,\n \"example\": 1453\n },\n \"name\": {\n \"type\": \"string\",\n \"description\": \"Display Name of the Asset\",\n \"example\": \"Hardware-Monitor\"\n },\n \"description\": {\n \"type\": \"string\",\n \"description\": \"Description of the asset\",\n \"example\": \"28-inch Hardware-Monitor\"\n },\n \"asset_type_id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"Id of the asset type.\",\n \"format\": \"int64\",\n \"example\": 14000284324\n },\n \"impact\": {\n \"type\": \"string\",\n \"description\": \"Impact of the asset (accepted values 'high' 'medium' 'low')\",\n \"example\": \"low\",\n \"enum\": [\n \"low\",\n \"medium\",\n \"high\"\n ]\n },\n \"author_type\": {\n \"type\": \"string\",\n \"description\": \"Asset created by source\",\n \"readOnly\": true,\n \"example\": \"User\"\n },\n \"usage_type\": {\n \"type\": \"string\",\n \"description\": \"Usage type of the asset (accepted values are 'permanent' & 'loaner')\",\n \"example\": \"loaner\",\n \"enum\": [\n \"permanent\",\n \"loaner\"\n ]\n },\n \"asset_tag\": {\n \"type\": \"string\",\n \"description\": \"Asset tag of the asset\",\n \"example\": \"wxyzabcdefghij\"\n },\n \"user_id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"Used by of the asset\",\n \"format\": \"int64\",\n \"example\": 14000234324\n },\n \"department_id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"Department of the asset\",\n \"format\": \"int64\",\n \"example\": 14000232343\n },\n \"location_id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"Location of the asset\",\n \"format\": \"int64\",\n \"example\": 140006394857\n },\n \"agent_id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"Managed by of the asset\",\n \"format\": \"int64\",\n \"example\": 14000234324\n },\n \"group_id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"Managed by group of the asset\",\n \"format\": \"int64\",\n \"example\": 14000234939\n },\n \"assigned_on\": {\n \"type\": \"string\",\n \"description\": \"Date and time when the asset was assigned\",\n \"format\": \"date-time\",\n \"example\": \"2021-11-24T11:30:00Z\"\n },\n \"created_at\": {\n \"type\": \"string\",\n \"description\": \"Timestamp at which the asset was created\",\n \"format\": \"date-time\",\n \"readOnly\": true,\n \"example\": \"2021-11-24T11:30:00Z\"\n },\n \"updated_at\": {\n \"type\": \"string\",\n \"description\": \"Timestamp at which the asset was last modified\",\n \"format\": \"date-time\",\n \"readOnly\": true,\n \"example\": \"2021-11-24T11:30:00Z\"\n },\n \"type_fields\": {\n \"type\": \"object\",\n \"description\": \"Fields specific to every asset type (Every asset will have default base fields and type specific fields)\",\n \"example\": \"\"\n }\n }\n }\n },\n \"attachments\": {\n \"type\": \"array\",\n \"description\": \"URLs of attachments attached to the Problem request\",\n \"readOnly\": true,\n \"example\": [\n \"https://s3.amazonaws.com/fs/image1.jpg\",\n \"https://s3.amazonaws.com/fs/image2.jpg\"\n ],\n \"items\": {\n \"type\": \"string\",\n \"format\": \"URL\"\n }\n },\n \"custom_fields\": {\n \"type\": \"object\",\n \"additionalProperties\": {\n \"type\": \"string\"\n },\n \"description\": \"Key value pairs containing the names and values of custom fields\",\n \"example\": {\n \"field1\": \"Sample value\"\n }\n },\n \"analysis_fields\": {\n \"type\": \"object\",\n \"properties\": {\n \"problem_cause\": {\n \"type\": \"object\",\n \"properties\": {\n \"description\": {\n \"type\": \"string\",\n \"description\": \"Cause of the Problem\",\n \"example\": \"Router malfunction\"\n },\n \"attachments\": {\n \"type\": \"array\",\n \"description\": \"URLs of attachments attached for Problem Cause\",\n \"example\": [\n \"https://s3.amazonaws.com/fs/doc1.pdf\",\n \"https://s3.amazonaws.com/fs/doc2.pdf\"\n ],\n \"items\": {\n \"type\": \"string\",\n \"format\": \"URL\"\n }\n }\n },\n \"example\": {\n \"description\": \"Router malfunction\"\n }\n },\n \"problem_symptoms\": {\n \"type\": \"object\",\n \"properties\": {\n \"description\": {\n \"type\": \"string\",\n \"description\": \"Symptoms of the Problem\",\n \"example\": \"Cannot connect mobile devices to Wi-fi\"\n },\n \"attachments\": {\n \"type\": \"array\",\n \"description\": \"URLs of attachments attached for Problem Symptom\",\n \"example\": [\n \"https://s3.amazonaws.com/fs/doc1.pdf\",\n \"https://s3.amazonaws.com/fs/doc2.pdf\"\n ],\n \"items\": {\n \"type\": \"string\",\n \"format\": \"URL\"\n }\n }\n },\n \"example\": {\n \"description\": \"Cannot connect mobile devices to Wi-fi\"\n }\n },\n \"problem_impact\": {\n \"type\": \"object\",\n \"properties\": {\n \"description\": {\n \"type\": \"string\",\n \"description\": \"Impact of the Problem\",\n \"example\": \"Affects Wi-fi connectivity in Block A\"\n },\n \"attachments\": {\n \"type\": \"array\",\n \"description\": \"URLs of attachments attached for Problem Impact\",\n \"example\": [\n \"https://s3.amazonaws.com/fs/doc1.pdf\",\n \"https://s3.amazonaws.com/fs/doc2.pdf\"\n ],\n \"items\": {\n \"type\": \"string\",\n \"format\": \"URL\"\n }\n }\n },\n \"example\": {\n \"description\": \"Affects Wi-fi connectivity in Block A\"\n }\n }\n },\n \"example\": {\n \"problem_cause\": {\n \"description\": \"Router malfunction\"\n },\n \"problem_symptoms\": {\n \"description\": \"Cannot connect mobile devices to Wi-fi\"\n },\n \"problem_impact\": {\n \"description\": \"Affects Wi-fi connectivity in Block A\"\n }\n }\n }\n }\n }\n }\n },\n \"required\": true\n}", "use_request_body_schema_mode": true, "validate_request_body_schema": true } }