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arcade-mcp/toolkits/freshservice_api/arcade_freshservice_api/wrapper_tools/UpdateFreshserviceServiceRequest.json

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{
"name": "UpdateFreshserviceServiceRequest",
"fully_qualified_name": "FreshserviceApi.UpdateFreshserviceServiceRequest@1.0.0",
"description": "Update an existing service request in Freshservice.\n\nThis tool updates an existing service request in Freshservice using the service request ID.",
"toolkit": {
"name": "ArcadeFreshserviceApi",
"description": null,
"version": "1.0.0"
},
"input": {
"parameters": [
{
"name": "service_request_id",
"required": true,
"description": "The ID of the service request to update in Freshservice.",
"value_schema": {
"val_type": "integer",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "ID of Service Request to update"
},
"inferrable": true,
"http_endpoint_parameter_name": "service_request_id"
},
{
"name": "service_request_details",
"required": true,
"description": "A JSON object containing details of the service request to be updated, including requester email, subject, status, priority, description, agent ID, due date, group ID, source, tags, and custom fields.",
"value_schema": {
"val_type": "json",
"inner_val_type": null,
"enum": null,
"properties": {
"requester_email": {
"val_type": "string",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "the email id of the requester"
},
"requested_for_email": {
"val_type": "string",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "the email id of the user for whom this is requested."
},
"subject": {
"val_type": "string",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "the subject of the ticket"
},
"status": {
"val_type": "integer",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "the status of the ticket"
},
"priority": {
"val_type": "integer",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "the priority of the ticket"
},
"description": {
"val_type": "string",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "the description/body of the ticket"
},
"agent_id": {
"val_type": "integer",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "the agent ID to whom the ticket is assigned"
},
"due_by": {
"val_type": "string",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "Timestamp that denotes when the ticket is due to be resolved"
},
"group_id": {
"val_type": "number",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email_config_id."
},
"source": {
"val_type": "number",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "The channel through which the ticket was created. The default value is 2."
},
"tags": {
"val_type": "array",
"inner_val_type": "string",
"enum": null,
"properties": null,
"inner_properties": null,
"description": "Tags that have been associated with the ticket."
},
"custom_fields": {
"val_type": "json",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "Custom fields that are associated with a Freshservice entity"
}
},
"inner_properties": null,
"description": "Service request to be updated"
},
"inferrable": true,
"http_endpoint_parameter_name": "requestBody"
}
]
},
"output": {
"description": "Response from the API endpoint 'update-service-request'.",
"available_modes": [
"value",
"error",
"null"
],
"value_schema": {
"val_type": "json",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": null
}
},
"requirements": {
"authorization": null,
"secrets": [
{
"key": "FRESHSERVICE_SUBDOMAIN"
},
{
"key": "FRESHSERVICE_API_KEY"
}
],
"metadata": null
},
"deprecation_message": null,
"metadata": {
"object_type": "api_wrapper_tool",
"version": "1.1.0",
"description": "Tools that enable LLMs to interact directly with the Freshservice API."
},
"http_endpoint": {
"metadata": {
"object_type": "http_endpoint",
"version": "1.2.0",
"description": ""
},
"url": "https://{freshservice_subdomain}.freshservice.com/api/v2/service_requests/{service_request_id}",
"http_method": "PUT",
"headers": {},
"parameters": [
{
"name": "service_request_id",
"tool_parameter_name": "service_request_id",
"description": "ID of Service Request to update",
"value_schema": {
"val_type": "integer",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "ID of Service Request to update"
},
"accepted_as": "path",
"required": true,
"deprecated": false,
"default": null,
"documentation_urls": []
},
{
"name": "requestBody",
"tool_parameter_name": "service_request_details",
"description": "Service request to be updated",
"value_schema": {
"val_type": "json",
"inner_val_type": null,
"enum": null,
"properties": {
"requester_email": {
"val_type": "string",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "the email id of the requester"
},
"requested_for_email": {
"val_type": "string",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "the email id of the user for whom this is requested."
},
"subject": {
"val_type": "string",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "the subject of the ticket"
},
"status": {
"val_type": "integer",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "the status of the ticket"
},
"priority": {
"val_type": "integer",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "the priority of the ticket"
},
"description": {
"val_type": "string",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "the description/body of the ticket"
},
"agent_id": {
"val_type": "integer",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "the agent ID to whom the ticket is assigned"
},
"due_by": {
"val_type": "string",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "Timestamp that denotes when the ticket is due to be resolved"
},
"group_id": {
"val_type": "number",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email_config_id."
},
"source": {
"val_type": "number",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "The channel through which the ticket was created. The default value is 2."
},
"tags": {
"val_type": "array",
"inner_val_type": "string",
"enum": null,
"properties": null,
"inner_properties": null,
"description": "Tags that have been associated with the ticket."
},
"custom_fields": {
"val_type": "json",
"inner_val_type": null,
"enum": null,
"properties": null,
"inner_properties": null,
"description": "Custom fields that are associated with a Freshservice entity"
}
},
"inner_properties": null,
"description": "Service request to be updated"
},
"accepted_as": "body",
"required": true,
"deprecated": false,
"default": null,
"documentation_urls": []
}
],
"documentation_urls": [],
"secrets": [
{
"arcade_key": "FRESHSERVICE_SUBDOMAIN",
"parameter_name": "freshservice_subdomain",
"accepted_as": "path",
"formatted_value": null,
"description": "",
"is_auth_token": false
},
{
"arcade_key": "FRESHSERVICE_API_KEY",
"parameter_name": "username",
"accepted_as": "basic_auth_username",
"formatted_value": null,
"description": "",
"is_auth_token": false
}
],
"request_body_spec": "{\n \"description\": \"Service request to be updated\",\n \"content\": {\n \"application/json\": {\n \"schema\": {\n \"type\": \"object\",\n \"properties\": {\n \"requester_email\": {\n \"type\": \"string\",\n \"description\": \"the email id of the requester\",\n \"example\": \"andrea@freshservice.com\"\n },\n \"requested_for_email\": {\n \"type\": \"string\",\n \"description\": \"the email id of the user for whom this is requested.\",\n \"example\": \"andrea@freshservice.com\"\n },\n \"subject\": {\n \"type\": \"string\",\n \"description\": \"the subject of the ticket\",\n \"example\": \"Request for VPN access\"\n },\n \"status\": {\n \"type\": \"integer\",\n \"description\": \"the status of the ticket\",\n \"format\": \"int32\",\n \"example\": 2\n },\n \"priority\": {\n \"type\": \"integer\",\n \"description\": \"the priority of the ticket\",\n \"format\": \"int32\",\n \"example\": 2\n },\n \"description\": {\n \"type\": \"string\",\n \"description\": \"the description/body of the ticket\",\n \"example\": \"Request for VPN access\"\n },\n \"agent_id\": {\n \"type\": \"integer\",\n \"description\": \"the agent ID to whom the ticket is assigned\",\n \"format\": \"int32\",\n \"example\": 19234923\n },\n \"due_by\": {\n \"type\": \"string\",\n \"description\": \"Timestamp that denotes when the ticket is due to be resolved\",\n \"format\": \"date-time\"\n },\n \"group_id\": {\n \"type\": \"number\",\n \"description\": \"ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email_config_id.\",\n \"format\": \"int32\",\n \"example\": 12938743\n },\n \"source\": {\n \"type\": \"number\",\n \"description\": \"The channel through which the ticket was created. The default value is 2.\",\n \"format\": \"int32\",\n \"example\": 2.0\n },\n \"tags\": {\n \"type\": \"array\",\n \"description\": \"Tags that have been associated with the ticket.\",\n \"example\": [\n \"VPN\",\n \"Network\"\n ],\n \"items\": {\n \"type\": \"string\"\n }\n },\n \"custom_fields\": {\n \"type\": \"object\",\n \"description\": \"Custom fields that are associated with a Freshservice entity\",\n \"example\": {\n \"field1\": \"Value 1\"\n }\n }\n }\n }\n }\n },\n \"required\": true\n}",
"use_request_body_schema_mode": true,
"validate_request_body_schema": true
}
}
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