911 lines
47 KiB
JSON
911 lines
47 KiB
JSON
{
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"name": "CreateNewProblem",
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"fully_qualified_name": "FreshserviceApi.CreateNewProblem@1.0.0",
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"description": "Create a new problem in Freshservice.\n\nUse this tool to create a new problem in Freshservice when you need to log an issue or fault that may require investigation and resolution.",
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"toolkit": {
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"name": "ArcadeFreshserviceApi",
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"description": null,
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"version": "1.0.0"
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},
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"input": {
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"parameters": [
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{
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"name": "problem_details",
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"required": true,
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"description": "JSON object containing the details of the problem, including identifiers, priority, impact, status, subject, due date, category, known errors, timestamps, assets, attachments, custom fields, and analysis.",
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"value_schema": {
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"val_type": "json",
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"inner_val_type": null,
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"enum": null,
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"properties": {
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"id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Unique identifier of the Problem"
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},
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"agent_id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Unique identifier of the agent to whom the Problem is assigned"
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},
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"requester_id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Unique identifier of the user who raised the Problem"
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},
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"group_id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Unique identifier of the agent group to which the Problem is assigned"
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},
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"priority": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": [
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"1",
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"2",
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"3",
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"4"
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],
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"properties": null,
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"inner_properties": null,
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"description": "Priority of the Problem 1-Low, 2-Medium, 3-High, 4-Urgent"
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},
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"impact": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": [
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"1",
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"2",
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"3"
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],
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"properties": null,
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"inner_properties": null,
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"description": "Impact of the Problem 1-Low, 2-Medium, 3-High"
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},
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"status": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Status identifier of the Problem. Open -> 1, Change Requested -> 2, Closed -> 3"
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},
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"subject": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Subject of the Problem"
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},
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"due_by": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Timestamp at which Problem's resolution is due"
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},
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"department_id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Unique ID of the department initiating the Problem"
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},
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"category": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Category of the Problem"
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},
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"sub_category": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Sub-category of the Problem"
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},
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"item_category": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Item of the Problem"
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},
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"known_error": {
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"val_type": "boolean",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "true if the Problem is a known error, false otherwise"
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},
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"created_at": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Timestamp at which Problem was created"
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},
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"updated_at": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Timestamp at which Problem was last updated"
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},
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"assets": {
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"val_type": "array",
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"inner_val_type": "json",
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"enum": null,
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"properties": null,
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"inner_properties": {
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"id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "id of the asset"
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},
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"display_id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "display id of the asset that is used for all operations"
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},
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"name": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Display Name of the Asset"
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},
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"description": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Description of the asset"
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},
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"asset_type_id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Id of the asset type."
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},
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"impact": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": [
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"low",
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"medium",
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"high"
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],
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"properties": null,
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"inner_properties": null,
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"description": "Impact of the asset (accepted values 'high' 'medium' 'low')"
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},
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"author_type": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Asset created by source"
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},
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"usage_type": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": [
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"permanent",
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"loaner"
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],
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"properties": null,
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"inner_properties": null,
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"description": "Usage type of the asset (accepted values are 'permanent' & 'loaner')"
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},
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"asset_tag": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Asset tag of the asset"
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},
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"user_id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Used by of the asset"
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},
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"department_id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Department of the asset"
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},
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"location_id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Location of the asset"
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},
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"agent_id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Managed by of the asset"
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},
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"group_id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Managed by group of the asset"
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},
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"assigned_on": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Date and time when the asset was assigned"
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},
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"created_at": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Timestamp at which the asset was created"
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},
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"updated_at": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Timestamp at which the asset was last modified"
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},
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"type_fields": {
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"val_type": "json",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Fields specific to every asset type (Every asset will have default base fields and type specific fields)"
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}
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},
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"description": "Assets associated with the Ticket"
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},
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"attachments": {
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"val_type": "array",
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"inner_val_type": "string",
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "URLs of attachments attached to the Problem request"
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},
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"custom_fields": {
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"val_type": "json",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Key value pairs containing the names and values of custom fields"
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},
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"analysis_fields": {
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"val_type": "json",
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"inner_val_type": null,
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"enum": null,
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"properties": {
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"problem_cause": {
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"val_type": "json",
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"inner_val_type": null,
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"enum": null,
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"properties": {
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"description": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Cause of the Problem"
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},
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"attachments": {
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"val_type": "array",
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"inner_val_type": "string",
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "URLs of attachments attached for Problem Cause"
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}
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},
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"inner_properties": null,
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"description": null
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},
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"problem_symptoms": {
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"val_type": "json",
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"inner_val_type": null,
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"enum": null,
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"properties": {
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"description": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Symptoms of the Problem"
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},
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"attachments": {
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"val_type": "array",
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"inner_val_type": "string",
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "URLs of attachments attached for Problem Symptom"
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}
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},
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"inner_properties": null,
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"description": null
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},
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"problem_impact": {
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"val_type": "json",
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"inner_val_type": null,
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"enum": null,
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"properties": {
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"description": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Impact of the Problem"
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},
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"attachments": {
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"val_type": "array",
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"inner_val_type": "string",
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "URLs of attachments attached for Problem Impact"
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}
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},
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"inner_properties": null,
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"description": null
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}
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},
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"inner_properties": null,
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"description": null
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}
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},
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"inner_properties": null,
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"description": "Details of the Problem"
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},
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"inferrable": true,
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"http_endpoint_parameter_name": "requestBody"
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}
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]
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},
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"output": {
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"description": "Response from the API endpoint 'create-problem'.",
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"available_modes": [
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"value",
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"error",
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"null"
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],
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"value_schema": {
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"val_type": "json",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": null
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}
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},
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"requirements": {
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"authorization": null,
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"secrets": [
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{
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"key": "FRESHSERVICE_SUBDOMAIN"
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},
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{
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"key": "FRESHSERVICE_API_KEY"
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}
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],
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"metadata": null
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},
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"deprecation_message": null,
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"metadata": {
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"object_type": "api_wrapper_tool",
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"version": "1.1.0",
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"description": "Tools that enable LLMs to interact directly with the Freshservice API."
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},
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"http_endpoint": {
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"metadata": {
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"object_type": "http_endpoint",
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"version": "1.2.0",
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"description": ""
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},
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"url": "https://{freshservice_subdomain}.freshservice.com/api/v2/problems",
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"http_method": "POST",
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"headers": {},
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"parameters": [
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{
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"name": "requestBody",
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"tool_parameter_name": "problem_details",
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"description": "Details of the Problem",
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"value_schema": {
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"val_type": "json",
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"inner_val_type": null,
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"enum": null,
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"properties": {
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"id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Unique identifier of the Problem"
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},
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"agent_id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Unique identifier of the agent to whom the Problem is assigned"
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},
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"requester_id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Unique identifier of the user who raised the Problem"
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},
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"group_id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Unique identifier of the agent group to which the Problem is assigned"
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},
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"priority": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": [
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"1",
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"2",
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"3",
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"4"
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],
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"properties": null,
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"inner_properties": null,
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"description": "Priority of the Problem 1-Low, 2-Medium, 3-High, 4-Urgent"
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},
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"impact": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": [
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"1",
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"2",
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"3"
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],
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"properties": null,
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"inner_properties": null,
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"description": "Impact of the Problem 1-Low, 2-Medium, 3-High"
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},
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"status": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Status identifier of the Problem. Open -> 1, Change Requested -> 2, Closed -> 3"
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},
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"subject": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Subject of the Problem"
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},
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"due_by": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Timestamp at which Problem's resolution is due"
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},
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"department_id": {
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"val_type": "integer",
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"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Unique ID of the department initiating the Problem"
|
|
},
|
|
"category": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Category of the Problem"
|
|
},
|
|
"sub_category": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Sub-category of the Problem"
|
|
},
|
|
"item_category": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Item of the Problem"
|
|
},
|
|
"known_error": {
|
|
"val_type": "boolean",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "true if the Problem is a known error, false otherwise"
|
|
},
|
|
"created_at": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Timestamp at which Problem was created"
|
|
},
|
|
"updated_at": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Timestamp at which Problem was last updated"
|
|
},
|
|
"assets": {
|
|
"val_type": "array",
|
|
"inner_val_type": "json",
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": {
|
|
"id": {
|
|
"val_type": "integer",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "id of the asset"
|
|
},
|
|
"display_id": {
|
|
"val_type": "integer",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "display id of the asset that is used for all operations"
|
|
},
|
|
"name": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Display Name of the Asset"
|
|
},
|
|
"description": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Description of the asset"
|
|
},
|
|
"asset_type_id": {
|
|
"val_type": "integer",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Id of the asset type."
|
|
},
|
|
"impact": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": [
|
|
"low",
|
|
"medium",
|
|
"high"
|
|
],
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Impact of the asset (accepted values 'high' 'medium' 'low')"
|
|
},
|
|
"author_type": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Asset created by source"
|
|
},
|
|
"usage_type": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": [
|
|
"permanent",
|
|
"loaner"
|
|
],
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Usage type of the asset (accepted values are 'permanent' & 'loaner')"
|
|
},
|
|
"asset_tag": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Asset tag of the asset"
|
|
},
|
|
"user_id": {
|
|
"val_type": "integer",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Used by of the asset"
|
|
},
|
|
"department_id": {
|
|
"val_type": "integer",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Department of the asset"
|
|
},
|
|
"location_id": {
|
|
"val_type": "integer",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Location of the asset"
|
|
},
|
|
"agent_id": {
|
|
"val_type": "integer",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Managed by of the asset"
|
|
},
|
|
"group_id": {
|
|
"val_type": "integer",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Managed by group of the asset"
|
|
},
|
|
"assigned_on": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Date and time when the asset was assigned"
|
|
},
|
|
"created_at": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Timestamp at which the asset was created"
|
|
},
|
|
"updated_at": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Timestamp at which the asset was last modified"
|
|
},
|
|
"type_fields": {
|
|
"val_type": "json",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Fields specific to every asset type (Every asset will have default base fields and type specific fields)"
|
|
}
|
|
},
|
|
"description": "Assets associated with the Ticket"
|
|
},
|
|
"attachments": {
|
|
"val_type": "array",
|
|
"inner_val_type": "string",
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "URLs of attachments attached to the Problem request"
|
|
},
|
|
"custom_fields": {
|
|
"val_type": "json",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Key value pairs containing the names and values of custom fields"
|
|
},
|
|
"analysis_fields": {
|
|
"val_type": "json",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": {
|
|
"problem_cause": {
|
|
"val_type": "json",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": {
|
|
"description": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Cause of the Problem"
|
|
},
|
|
"attachments": {
|
|
"val_type": "array",
|
|
"inner_val_type": "string",
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "URLs of attachments attached for Problem Cause"
|
|
}
|
|
},
|
|
"inner_properties": null,
|
|
"description": null
|
|
},
|
|
"problem_symptoms": {
|
|
"val_type": "json",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": {
|
|
"description": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Symptoms of the Problem"
|
|
},
|
|
"attachments": {
|
|
"val_type": "array",
|
|
"inner_val_type": "string",
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "URLs of attachments attached for Problem Symptom"
|
|
}
|
|
},
|
|
"inner_properties": null,
|
|
"description": null
|
|
},
|
|
"problem_impact": {
|
|
"val_type": "json",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": {
|
|
"description": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "Impact of the Problem"
|
|
},
|
|
"attachments": {
|
|
"val_type": "array",
|
|
"inner_val_type": "string",
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
|
"description": "URLs of attachments attached for Problem Impact"
|
|
}
|
|
},
|
|
"inner_properties": null,
|
|
"description": null
|
|
}
|
|
},
|
|
"inner_properties": null,
|
|
"description": null
|
|
}
|
|
},
|
|
"inner_properties": null,
|
|
"description": "Details of the Problem"
|
|
},
|
|
"accepted_as": "body",
|
|
"required": true,
|
|
"deprecated": false,
|
|
"default": null,
|
|
"documentation_urls": []
|
|
}
|
|
],
|
|
"documentation_urls": [],
|
|
"secrets": [
|
|
{
|
|
"arcade_key": "FRESHSERVICE_SUBDOMAIN",
|
|
"parameter_name": "freshservice_subdomain",
|
|
"accepted_as": "path",
|
|
"formatted_value": null,
|
|
"description": "",
|
|
"is_auth_token": false
|
|
},
|
|
{
|
|
"arcade_key": "FRESHSERVICE_API_KEY",
|
|
"parameter_name": "username",
|
|
"accepted_as": "basic_auth_username",
|
|
"formatted_value": null,
|
|
"description": "",
|
|
"is_auth_token": false
|
|
}
|
|
],
|
|
"request_body_spec": "{\n \"description\": \"Details of the Problem\",\n \"content\": {\n \"application/json\": {\n \"schema\": {\n \"type\": \"object\",\n \"properties\": {\n \"id\": {\n \"type\": \"integer\",\n \"description\": \"Unique identifier of the Problem\",\n \"format\": \"int64\",\n \"readOnly\": true,\n \"example\": 1001\n },\n \"agent_id\": {\n \"type\": \"integer\",\n \"description\": \"Unique identifier of the agent to whom the Problem is assigned\",\n \"format\": \"int64\",\n \"example\": 34523423\n },\n \"requester_id\": {\n \"type\": \"integer\",\n \"description\": \"Unique identifier of the user who raised the Problem\",\n \"format\": \"int64\",\n \"example\": 193845793\n },\n \"group_id\": {\n \"type\": \"integer\",\n \"description\": \"Unique identifier of the agent group to which the Problem is assigned\",\n \"format\": \"int64\",\n \"example\": 12943209\n },\n \"priority\": {\n \"type\": \"integer\",\n \"description\": \"Priority of the Problem 1-Low, 2-Medium, 3-High, 4-Urgent\",\n \"format\": \"int64\",\n \"example\": 1,\n \"enum\": [\n 1,\n 2,\n 3,\n 4\n ]\n },\n \"impact\": {\n \"type\": \"integer\",\n \"description\": \"Impact of the Problem 1-Low, 2-Medium, 3-High\",\n \"format\": \"int64\",\n \"example\": 1,\n \"enum\": [\n 1,\n 2,\n 3\n ]\n },\n \"status\": {\n \"type\": \"integer\",\n \"description\": \"Status identifier of the Problem. Open -> 1, Change Requested -> 2, Closed -> 3\",\n \"format\": \"int32\",\n \"example\": 1\n },\n \"subject\": {\n \"type\": \"string\",\n \"description\": \"Subject of the Problem\",\n \"example\": \"Unable to reach email server\"\n },\n \"due_by\": {\n \"type\": \"string\",\n \"description\": \"Timestamp at which Problem's resolution is due\",\n \"format\": \"date-time\",\n \"readOnly\": true,\n \"example\": \"2021-06-25T07:16:00Z\"\n },\n \"department_id\": {\n \"type\": \"integer\",\n \"description\": \"Unique ID of the department initiating the Problem\",\n \"format\": \"int64\",\n \"example\": 14002384\n },\n \"category\": {\n \"type\": \"string\",\n \"description\": \"Category of the Problem\",\n \"example\": \"Customer Support\"\n },\n \"sub_category\": {\n \"type\": \"string\",\n \"description\": \"Sub-category of the Problem\",\n \"example\": \"Multi-DRM and Rights Management\"\n },\n \"item_category\": {\n \"type\": \"string\",\n \"description\": \"Item of the Problem\",\n \"example\": \"Media Manager\"\n },\n \"known_error\": {\n \"type\": \"boolean\",\n \"description\": \"true if the Problem is a known error, false otherwise\",\n \"example\": true\n },\n \"created_at\": {\n \"type\": \"string\",\n \"description\": \"Timestamp at which Problem was created\",\n \"format\": \"date-time\",\n \"readOnly\": true,\n \"example\": \"2021-10-12T15:01:27Z\"\n },\n \"updated_at\": {\n \"type\": \"string\",\n \"description\": \"Timestamp at which Problem was last updated\",\n \"format\": \"date-time\",\n \"readOnly\": true,\n \"example\": \"2021-10-12T15:01:27Z\"\n },\n \"assets\": {\n \"type\": \"array\",\n \"description\": \"Assets associated with the Ticket\",\n \"example\": [],\n \"items\": {\n \"type\": \"object\",\n \"properties\": {\n \"id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"id of the asset\",\n \"format\": \"int64\",\n \"readOnly\": true,\n \"example\": 14000234324\n },\n \"display_id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"display id of the asset that is used for all operations\",\n \"format\": \"int64\",\n \"readOnly\": true,\n \"example\": 1453\n },\n \"name\": {\n \"type\": \"string\",\n \"description\": \"Display Name of the Asset\",\n \"example\": \"Hardware-Monitor\"\n },\n \"description\": {\n \"type\": \"string\",\n \"description\": \"Description of the asset\",\n \"example\": \"28-inch Hardware-Monitor\"\n },\n \"asset_type_id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"Id of the asset type.\",\n \"format\": \"int64\",\n \"example\": 14000284324\n },\n \"impact\": {\n \"type\": \"string\",\n \"description\": \"Impact of the asset (accepted values 'high' 'medium' 'low')\",\n \"example\": \"low\",\n \"enum\": [\n \"low\",\n \"medium\",\n \"high\"\n ]\n },\n \"author_type\": {\n \"type\": \"string\",\n \"description\": \"Asset created by source\",\n \"readOnly\": true,\n \"example\": \"User\"\n },\n \"usage_type\": {\n \"type\": \"string\",\n \"description\": \"Usage type of the asset (accepted values are 'permanent' & 'loaner')\",\n \"example\": \"loaner\",\n \"enum\": [\n \"permanent\",\n \"loaner\"\n ]\n },\n \"asset_tag\": {\n \"type\": \"string\",\n \"description\": \"Asset tag of the asset\",\n \"example\": \"wxyzabcdefghij\"\n },\n \"user_id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"Used by of the asset\",\n \"format\": \"int64\",\n \"example\": 14000234324\n },\n \"department_id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"Department of the asset\",\n \"format\": \"int64\",\n \"example\": 14000232343\n },\n \"location_id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"Location of the asset\",\n \"format\": \"int64\",\n \"example\": 140006394857\n },\n \"agent_id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"Managed by of the asset\",\n \"format\": \"int64\",\n \"example\": 14000234324\n },\n \"group_id\": {\n \"minimum\": 1,\n \"type\": \"integer\",\n \"description\": \"Managed by group of the asset\",\n \"format\": \"int64\",\n \"example\": 14000234939\n },\n \"assigned_on\": {\n \"type\": \"string\",\n \"description\": \"Date and time when the asset was assigned\",\n \"format\": \"date-time\",\n \"example\": \"2021-11-24T11:30:00Z\"\n },\n \"created_at\": {\n \"type\": \"string\",\n \"description\": \"Timestamp at which the asset was created\",\n \"format\": \"date-time\",\n \"readOnly\": true,\n \"example\": \"2021-11-24T11:30:00Z\"\n },\n \"updated_at\": {\n \"type\": \"string\",\n \"description\": \"Timestamp at which the asset was last modified\",\n \"format\": \"date-time\",\n \"readOnly\": true,\n \"example\": \"2021-11-24T11:30:00Z\"\n },\n \"type_fields\": {\n \"type\": \"object\",\n \"additionalProperties\": true,\n \"description\": \"Fields specific to every asset type (Every asset will have default base fields and type specific fields)\",\n \"example\": {\n \"field1\": \"Value 1\",\n \"field2\": \"Value 2\"\n }\n }\n }\n }\n },\n \"attachments\": {\n \"type\": \"array\",\n \"description\": \"URLs of attachments attached to the Problem request\",\n \"readOnly\": true,\n \"example\": [\n \"https://s3.amazonaws.com/fs/image1.jpg\",\n \"https://s3.amazonaws.com/fs/image2.jpg\"\n ],\n \"items\": {\n \"type\": \"string\",\n \"format\": \"URL\"\n }\n },\n \"custom_fields\": {\n \"type\": \"object\",\n \"additionalProperties\": {\n \"type\": \"string\"\n },\n \"description\": \"Key value pairs containing the names and values of custom fields\",\n \"example\": {\n \"field1\": \"Sample value\"\n }\n },\n \"analysis_fields\": {\n \"type\": \"object\",\n \"properties\": {\n \"problem_cause\": {\n \"type\": \"object\",\n \"properties\": {\n \"description\": {\n \"type\": \"string\",\n \"description\": \"Cause of the Problem\",\n \"example\": \"Router malfunction\"\n },\n \"attachments\": {\n \"type\": \"array\",\n \"description\": \"URLs of attachments attached for Problem Cause\",\n \"example\": [\n \"https://s3.amazonaws.com/fs/doc1.pdf\",\n \"https://s3.amazonaws.com/fs/doc2.pdf\"\n ],\n \"items\": {\n \"type\": \"string\",\n \"format\": \"URL\"\n }\n }\n },\n \"example\": {\n \"description\": \"Router malfunction\"\n }\n },\n \"problem_symptoms\": {\n \"type\": \"object\",\n \"properties\": {\n \"description\": {\n \"type\": \"string\",\n \"description\": \"Symptoms of the Problem\",\n \"example\": \"Cannot connect mobile devices to Wi-fi\"\n },\n \"attachments\": {\n \"type\": \"array\",\n \"description\": \"URLs of attachments attached for Problem Symptom\",\n \"example\": [\n \"https://s3.amazonaws.com/fs/doc1.pdf\",\n \"https://s3.amazonaws.com/fs/doc2.pdf\"\n ],\n \"items\": {\n \"type\": \"string\",\n \"format\": \"URL\"\n }\n }\n },\n \"example\": {\n \"description\": \"Cannot connect mobile devices to Wi-fi\"\n }\n },\n \"problem_impact\": {\n \"type\": \"object\",\n \"properties\": {\n \"description\": {\n \"type\": \"string\",\n \"description\": \"Impact of the Problem\",\n \"example\": \"Affects Wi-fi connectivity in Block A\"\n },\n \"attachments\": {\n \"type\": \"array\",\n \"description\": \"URLs of attachments attached for Problem Impact\",\n \"example\": [\n \"https://s3.amazonaws.com/fs/doc1.pdf\",\n \"https://s3.amazonaws.com/fs/doc2.pdf\"\n ],\n \"items\": {\n \"type\": \"string\",\n \"format\": \"URL\"\n }\n }\n },\n \"example\": {\n \"description\": \"Affects Wi-fi connectivity in Block A\"\n }\n }\n },\n \"example\": {\n \"problem_cause\": {\n \"description\": \"Router malfunction\"\n },\n \"problem_symptoms\": {\n \"description\": \"Cannot connect mobile devices to Wi-fi\"\n },\n \"problem_impact\": {\n \"description\": \"Affects Wi-fi connectivity in Block A\"\n }\n }\n }\n }\n }\n }\n },\n \"required\": true\n}",
|
|
"use_request_body_schema_mode": true,
|
|
"validate_request_body_schema": true
|
|
}
|
|
}
|