551 lines
20 KiB
JSON
551 lines
20 KiB
JSON
{
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"name": "CreateTicket",
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"fully_qualified_name": "FreshserviceApi.CreateTicket@0.2.0",
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"description": "Create a new ticket in Freshservice.\n\nUse this tool to create a new support ticket in Freshservice. This is useful for logging customer issues, inquiries, or requests that need resolution.",
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"toolkit": {
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"name": "ArcadeFreshserviceApi",
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"description": null,
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"version": "0.2.0"
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},
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"input": {
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"parameters": [
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{
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"name": "ticket_details",
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"required": true,
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"description": "Details of the Freshservice ticket to be created. This includes fields such as subject, description, requester_id, priority, status, and any other relevant ticket information.",
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"value_schema": {
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"val_type": "json",
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"inner_val_type": null,
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"enum": null,
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"properties": {
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"cc_emails": {
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"val_type": "array",
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"inner_val_type": "string",
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Email addresses added in the 'cc' field of the incoming ticket email"
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},
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"fwd_emails": {
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"val_type": "array",
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"inner_val_type": "string",
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Email addresses added while forwarding a ticket"
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},
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"reply_cc_emails": {
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"val_type": "array",
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"inner_val_type": "string",
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Email addresses added while replying to a ticket"
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},
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"fr_escalated": {
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"val_type": "boolean",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Set to 'true' if the ticket has been escalated as a result of the first response time being breached"
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},
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"spam": {
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"val_type": "boolean",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Set to 'true' if the ticket has been marked as spam"
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},
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"priority": {
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"val_type": "number",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Priority of the Freshservice Ticket. Low -> 1. Medium -> 2. High -> 3. Urgent -> 4."
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},
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"requester_id": {
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"val_type": "number",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "User ID of the requester."
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},
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"source": {
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"val_type": "number",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "The channel through which the ticket was created. Email -> 1 Portal -> 2 Phone -> 3 Chat -> 4 Feedback widget -> 5 Yammer -> 6 AWS Cloudwatch -> 7 Pagerduty -> 8 Walkup -> 9 Slack -> 10"
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},
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"status": {
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"val_type": "number",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Status of the Ticket. Open -> 2 Pending -> 3 Resolved -> 4 Closed -> 5"
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},
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"subject": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Subject of the Ticket"
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},
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"id": {
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"val_type": "number",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Unique ID of the ticket"
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},
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"type": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Helps categorize the ticket according to the different kinds of issues your support team deals with. [Support for only type \u2018incident\u2019 as of now]"
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},
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"due_by": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Timestamp that denotes when the ticket is due to be resolved"
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},
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"fr_due_by": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Timestamp that denotes when the first response is due"
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},
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"is_escalated": {
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"val_type": "boolean",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": null
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},
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"description": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": null
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},
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"description_text": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Content of the ticket in plain text"
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},
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"custom_fields": {
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"val_type": "json",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Key value pairs containing the names and values of custom fields"
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},
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"created_at": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Timestamp at which the ticket was created"
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},
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"updated_at": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Timestamp at which the ticket was last updated"
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},
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"tags": {
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"val_type": "array",
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"inner_val_type": "string",
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Tags that have been associated with the ticket"
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},
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"attachments": {
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"val_type": "array",
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"inner_val_type": "json",
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"enum": null,
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"properties": null,
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"inner_properties": {
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"id": {
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"val_type": "integer",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Auto increment value"
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},
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"content_type": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": null
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},
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"size": {
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"val_type": "number",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Size of the attached file"
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},
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"name": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Name of the attachment"
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},
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"attachment_url": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "URL of the attachment"
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}
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},
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"description": "Ticket attachments. The total size of these attachments cannot exceed 15MB"
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}
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},
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"inner_properties": null,
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"description": "details of the Freshservice Ticket to be created"
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},
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"inferrable": true,
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"http_endpoint_parameter_name": "requestBody"
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}
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]
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},
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"output": {
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"description": "Response from the API endpoint 'create-ticket'.",
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"available_modes": [
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"value",
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"error",
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"null"
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],
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"value_schema": {
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"val_type": "json",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": null
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}
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},
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"requirements": {
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"authorization": null,
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"secrets": [
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{
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"key": "FRESHSERVICE_SUBDOMAIN"
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},
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{
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"key": "FRESHSERVICE_API_KEY"
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}
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],
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"metadata": null
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},
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"deprecation_message": null,
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"metadata": {
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"object_type": "api_wrapper_tool",
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"version": "1.1.0",
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"description": "Tools that enable LLMs to interact directly with the Freshservice API."
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},
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"http_endpoint": {
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"metadata": {
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"object_type": "http_endpoint",
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"version": "1.2.0",
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"description": ""
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},
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"url": "https://{freshservice_subdomain}.freshservice.com/api/v2/tickets",
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"http_method": "POST",
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"headers": {},
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"parameters": [
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{
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"name": "requestBody",
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"tool_parameter_name": "ticket_details",
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"description": "details of the Freshservice Ticket to be created",
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"value_schema": {
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"val_type": "json",
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"inner_val_type": null,
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"enum": null,
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"properties": {
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"cc_emails": {
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"val_type": "array",
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"inner_val_type": "string",
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Email addresses added in the 'cc' field of the incoming ticket email"
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},
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"fwd_emails": {
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"val_type": "array",
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"inner_val_type": "string",
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Email addresses added while forwarding a ticket"
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},
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"reply_cc_emails": {
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"val_type": "array",
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"inner_val_type": "string",
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Email addresses added while replying to a ticket"
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},
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"fr_escalated": {
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"val_type": "boolean",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Set to 'true' if the ticket has been escalated as a result of the first response time being breached"
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},
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"spam": {
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"val_type": "boolean",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Set to 'true' if the ticket has been marked as spam"
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},
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"priority": {
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"val_type": "number",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Priority of the Freshservice Ticket. Low -> 1. Medium -> 2. High -> 3. Urgent -> 4."
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},
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"requester_id": {
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"val_type": "number",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "User ID of the requester."
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},
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"source": {
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"val_type": "number",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "The channel through which the ticket was created. Email -> 1 Portal -> 2 Phone -> 3 Chat -> 4 Feedback widget -> 5 Yammer -> 6 AWS Cloudwatch -> 7 Pagerduty -> 8 Walkup -> 9 Slack -> 10"
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},
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"status": {
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"val_type": "number",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Status of the Ticket. Open -> 2 Pending -> 3 Resolved -> 4 Closed -> 5"
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},
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"subject": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Subject of the Ticket"
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},
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"id": {
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"val_type": "number",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Unique ID of the ticket"
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},
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"type": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Helps categorize the ticket according to the different kinds of issues your support team deals with. [Support for only type \u2018incident\u2019 as of now]"
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},
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"due_by": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Timestamp that denotes when the ticket is due to be resolved"
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},
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"fr_due_by": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Timestamp that denotes when the first response is due"
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},
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"is_escalated": {
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"val_type": "boolean",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": null
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},
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"description": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": null
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},
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"description_text": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Content of the ticket in plain text"
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},
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"custom_fields": {
|
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"val_type": "json",
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"inner_val_type": null,
|
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Key value pairs containing the names and values of custom fields"
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},
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"created_at": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Timestamp at which the ticket was created"
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},
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"updated_at": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Timestamp at which the ticket was last updated"
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},
|
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"tags": {
|
|
"val_type": "array",
|
|
"inner_val_type": "string",
|
|
"enum": null,
|
|
"properties": null,
|
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"inner_properties": null,
|
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"description": "Tags that have been associated with the ticket"
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},
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"attachments": {
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"val_type": "array",
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"inner_val_type": "json",
|
|
"enum": null,
|
|
"properties": null,
|
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"inner_properties": {
|
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"id": {
|
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"val_type": "integer",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
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"inner_properties": null,
|
|
"description": "Auto increment value"
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|
},
|
|
"content_type": {
|
|
"val_type": "string",
|
|
"inner_val_type": null,
|
|
"enum": null,
|
|
"properties": null,
|
|
"inner_properties": null,
|
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"description": null
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},
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"size": {
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"val_type": "number",
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"inner_val_type": null,
|
|
"enum": null,
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|
"properties": null,
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|
"inner_properties": null,
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|
"description": "Size of the attached file"
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},
|
|
"name": {
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|
"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "Name of the attachment"
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},
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"attachment_url": {
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"val_type": "string",
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"inner_val_type": null,
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"enum": null,
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"properties": null,
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"inner_properties": null,
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"description": "URL of the attachment"
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}
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},
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"description": "Ticket attachments. The total size of these attachments cannot exceed 15MB"
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}
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},
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"inner_properties": null,
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"description": "details of the Freshservice Ticket to be created"
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},
|
|
"accepted_as": "body",
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"required": true,
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|
"deprecated": false,
|
|
"default": null,
|
|
"documentation_urls": []
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}
|
|
],
|
|
"documentation_urls": [],
|
|
"secrets": [
|
|
{
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|
"arcade_key": "FRESHSERVICE_SUBDOMAIN",
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|
"parameter_name": "freshservice_subdomain",
|
|
"accepted_as": "path",
|
|
"formatted_value": null,
|
|
"description": "",
|
|
"is_auth_token": false
|
|
},
|
|
{
|
|
"arcade_key": "FRESHSERVICE_API_KEY",
|
|
"parameter_name": "username",
|
|
"accepted_as": "basic_auth_username",
|
|
"formatted_value": null,
|
|
"description": "",
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"is_auth_token": false
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}
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],
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"request_body_spec": null,
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"use_request_body_schema_mode": false,
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"validate_request_body_schema": false
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}
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}
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